lucknd Terms and Conditions

Introduction and Acceptance

lucknd (referred to herein as "the Platform", "we" or "us") is an online betting and casino service provider that offers its services entirely in Bengali for Bangladeshi users. By accessing this website, registering an account, or using any of our services, you are considered to have automatically agreed to these terms and conditions.

If you do not agree with any part of these terms and conditions, you are requested to refrain from using lucknd's services. We reserve the right to modify these terms at any time, and your continued use of the platform after any changes will be considered acceptance of the updated terms.

Account Registration and Eligibility

2.1 Eligibility Requirements

To open an account on lucknd, you must meet the following requirements:

• You must be at least 21 years of age.
• You must be a legal resident of Bangladesh.
• You must not have had a previously closed or banned account on lucknd.
• You must be legally capable of entering into a contract.

2.2 One Account Per Person

Each user may operate only one account. Creating multiple accounts for the same person is strictly prohibited. If multiple accounts are detected, all accounts will be closed and all balances may be forfeited.

2.3 Accuracy of Information

You are required to provide accurate, complete, and up-to-date information at the time of registration. lucknd reserves the right to cancel accounts found to have provided false or misleading information. We may request supporting documents for identity verification at any time.

Account Security and Responsibility

It is your responsibility to keep your account password and login details completely confidential. You are solely responsible for all activity carried out from your account, whether authorised or not. If you suspect any unauthorised access to your account, contact us immediately via our 24/7 live chat support.

• Never share your login details with any third party.
• Make it a habit to log out after each session.
• Use a strong password and change it regularly.
• Report any unusual activity on your account immediately.

lucknd is not liable for any loss resulting from unauthorised access to your account by a third party, unless it is proven that the access occurred due to a failure in our security systems.

Deposit and Withdrawal Policy

4.1 Deposit Rules

Funds can be deposited on lucknd via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳500 and this applies equally to all payment methods.

• You must use your own verified payment account when making a deposit.
• Deposits from third-party accounts are not accepted and such deposits may be cancelled.
• The deposit process is generally completed instantly.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are processed within 15 minutes to 2 hours of receipt. Identity verification may be required before a withdrawal is approved.

• Withdrawals can only be made to the same payment method used for the deposit.
• The relevant amount cannot be withdrawn until the bonus wagering requirements have been met.
• Withdrawals may be delayed if identity verification is pending.
• The right to suspend withdrawals is reserved in cases of unusual or suspicious activity.

Bonuses and Promotional Offers

5.1 Welcome Bonus

lucknd offers a 100% bonus on your first deposit, up to a maximum of ৳20,000. For example: if you deposit ৳1,000 you will receive a ৳1,000 bonus, giving you a total of ৳2,000 to play with. Alternatively, if you deposit ৳42,000 or more you will receive the maximum bonus of ৳20,000, for a total of ৳62,000.

5.2 Wagering Requirements

Before any bonus can be withdrawn, you must wager 20 times the bonus amount (20x wagering requirement). For example, if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before you can withdraw.

5.3 General Bonus Rules

• Each bonus offer applies only once per person, household, device, or IP address.
• If fraudulent activity is detected on any account associated with a bonus, the bonus and any related winnings will be forfeited.
• lucknd reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Bonuses cannot be combined with any other offer unless explicitly stated.
• The right to withdraw a bonus is reserved in cases of suspicious betting activity.

VIP Program and Rewards

lucknd's VIP program has five tiers. Each tier offers a weekly cashback benefit:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.7% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.
• Diamond: Up to 1.2% weekly cashback.

VIP tier progression depends on your overall activity and participation on the platform. lucknd reserves the right to modify or revise VIP benefits at any time. Cashback is paid each week according to a set schedule and may be subject to its own wagering requirements.

Prohibited Activities

The following activities are strictly prohibited on lucknd and may result in account closure and forfeiture of funds:

• Using the platform for money laundering or any illegal activity.
• Abusing bonuses or placing systematic bets for the purpose of bonus hunting.
• Playing through automated software, bots, or scripts.
• Operating multiple accounts for the same person.
• Exploiting technical vulnerabilities in the platform.
• Attempting to defraud or harm other users.
• Operating an account under a false identity or by stealing another person's identity.
• Displaying offensive, threatening, or discriminatory behaviour.

Responsible Gaming Policy

lucknd places the highest importance on responsible gaming. We believe that gambling should be an entertaining activity and should never be a source of financial stress or emotional distress.

• We provide users with deposit limits, loss limits, and self-exclusion options.
• If you feel that gambling is having a negative impact on your life, please contact us immediately.
• Opening an account or using the platform by minors (under 21) is strictly prohibited.

To learn more about responsible gaming, please read our Responsible Gaming page.

Intellectual Property and Copyright

All content published on the lucknd website — logos, graphics, text, design, software, and all media — is the exclusive property of lucknd and is protected under copyright law.

• Reproducing, distributing, or using any content for commercial purposes without our prior written permission is prohibited.
• lucknd's trademarks or brand name may not be used for any unauthorised purpose.
• Content may be used in limited amounts for personal, non-commercial purposes.

Privacy and Data Protection

The protection of your personal data is of great importance to us. We use SSL encryption and modern security technology to keep your information secure. For full details on our data collection, processing, and storage policy, please read our Privacy Policy page.

• Your personal data is not sold to third parties.
• Data may be used for service improvement purposes.
• Data may be shared with government authorities where required by legal obligation.

Service Disruption and Limitation of Liability

lucknd strives to provide a reliable and uninterrupted service. However, the service may be disrupted in the following circumstances and we will not be held liable for such disruptions:

• Technical maintenance or upgrade work.
• Internet connection failures or third-party service issues.
• Natural disasters, emergencies, or events beyond our control.
• Cyber attacks or hacking attempts.

We reserve the right to limit lucknd's liability to the maximum extent permitted by law. We will not be liable for any indirect, incidental, or consequential losses.

Account Closure and Termination

12.1 Account Closure by the User

You may request to close your account at any time via our 24/7 live chat support. Please withdraw any eligible balance before closing your account.

12.2 Account Closure by lucknd

We reserve the right to close an account without notice or with short notice in the following circumstances:

• Violation of these terms and conditions.
• Detection of fraudulent or illegal activity.
• Proof that false information was provided.
• Extended periods of inactivity (prior notice will be given).

Dispute Resolution

For any dispute or complaint, please contact our support team in the first instance. We aim to resolve all complaints as quickly and fairly as possible.

• Submit a complaint: via 24/7 live chat or by emailing [email protected].
• A resolution will be provided as quickly as possible after the complaint is received.
• In case of any dispute regarding game results, the server log will be considered as the final evidence.
• In all disputes, lucknd's decision will be considered final and binding.

Changes to Terms

lucknd reserves the right to change, amend, or update these terms and conditions at any time. For any significant changes, we will try to provide notice as far in advance as possible. Your continued use of the platform after any changes will be considered your consent to the new terms.

Applicable Law & Jurisdiction

These terms and conditions will be governed and interpreted in accordance with applicable law. Any dispute arising from this agreement will be resolved through the appropriate authority.

If any provision of these terms is found to be legally invalid or unenforceable, the remaining provisions will remain in full effect. Failure to enforce any provision does not constitute a waiver of that provision.

Contact & Support

If you have any questions or need clarification regarding these terms and conditions, please contact us:

• 24/7 Bengali live chat support — available when logged in to the platform.
• Email: [email protected]

Our support team is ready to assist you in Bengali 7 days a week, 24 hours a day.