lucknd's Privacy Policy
Your personal information is completely safe with us — learn in detail how lucknd collects, uses, and protects your data.
Introduction and Scope of Policy
lucknd is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how lucknd collects, stores, processes, and protects your personal information.
This Policy applies to lucknd's website lucknd.lat. By using our services, you agree to the terms described in this Privacy Policy. Please read this Policy carefully.
This Policy is supplementary to our Terms and Conditions and should be read together with them. If anything is unclear, please contact us.
Types of Information Collected
lucknd may collect various types of information. This information is categorised as follows:
2.1 Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Email address and mobile number
- Current and permanent address
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account details (for bank transfers)
- Transaction history and amounts
2.3 Technical Information
- IP address and device identifier
- Browser type and operating system
- Website usage logs and session data
- Information collected through cookies and similar tracking technologies
2.4 Gaming Activity Information
- Game history, bet amounts, and results
- Account balance and bonus usage details
- Preferred game categories and platform usage patterns
How Information Is Collected
We collect your information in the following ways:
3.1 Information Provided Directly
You provide information directly to us during account registration, identity verification (KYC), deposit and withdrawal requests, contact with our support team, and participation in promotional offers.
3.2 Automatically Collected Information
Technical information is collected automatically while you use our website. This includes cookies, web beacons, and similar technologies.
3.3 Information Received from Third Parties
Relevant information may be collected from payment providers (such as bKash, Nagad, Rocket), identity verification agencies, and fraud prevention services.
Purpose of Using Information
lucknd uses your information for the following lawful purposes:
4.1 Account Management
Creating and managing your account, verifying login identity, and ensuring account security.
4.2 Service Delivery
Processing financial transactions, providing bonuses and promotional offers, personalising the gaming experience, and delivering customer support services.
4.3 Legal and Regulatory Obligations
Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements, preventing fraud and illegal activity, and submitting reports to legal authorities.
4.4 Responsible Gaming
Analysing your gaming behaviour and proactively providing support if any problematic patterns are identified. Visit our Responsible Gaming page to learn more.
4.5 Communication and Marketing
Sending important service-related notifications and, with your consent, informing you of relevant promotional offers. You can opt out of marketing communications at any time.
Sharing and Disclosure of Information
lucknd does not sell or rent your personal information. However, information may be shared to a limited extent in the following cases:
- Payment Partners: With bKash, Nagad, Rocket, Upay, and associated banks for processing transactions.
- Identity Verification Services: With authorised third parties to complete the KYC process.
- Technology Partners: With trusted service providers who assist with website operations, security, and fraud prevention.
- Legal Authorities: To fulfil legal obligations or comply with court orders.
- Business Transfers: In the event of a merger or acquisition, where you will be notified in advance.
Confidentiality agreements are maintained with all third-party partners and they may only use the information for the specified purpose.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Cookies are small text files stored in your browser.
6.1 Essential Cookies
These cookies are necessary for the website to function properly. They maintain your login session, ensure security, and enable core functionality.
6.2 Functional Cookies
These cookies remember your preferences and personalise your website experience.
6.3 Analytics Cookies
These help analyse user behaviour to improve website performance. This information is collected in aggregate form.
You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some website functionality.
Data Protection and Security
lucknd applies industry-standard technologies and practices to protect your personal information:
- SSL Encryption: All our data transmissions are encrypted using SSL (Secure Socket Layer) technology.
- Data Encryption: Stored sensitive information is protected with strong encryption.
- Access Controls: Only authorised staff may access your information when there is a legitimate need.
- Regular Security Audits: Our systems undergo regular security assessments and testing.
- Two-Factor Authentication: An additional verification layer for account security.
If a security breach occurs, we will notify you in a timely manner as required by law.
Data Retention Period
lucknd retains your personal information in accordance with the following policy:
- Active Accounts: All necessary information is retained for as long as your account remains active.
- After Account Closure: Information is retained for a specified period after account closure to meet legal and regulatory obligations.
- Transaction Records: Records of financial transactions are retained for an extended period as required by law.
- Marketing Data: Use of your information for marketing purposes stops once you withdraw your consent.
Once the retention period ends, information is securely deleted or anonymised.
Your Rights
You have the following rights regarding your personal information:
9.1 Right to Access
You have the right to know what types of information we are collecting and processing about you.
9.2 Right to Rectification
If any information we hold about you is incorrect, you may request that it be corrected.
9.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
9.4 Right to Object to Processing
You may object to the use of your information for marketing purposes and withdraw your consent.
9.5 Right to Data Portability
You may request your information in a structured, machine-readable format.
To exercise any of the above rights, please contact our support team.
Protection of Minors
lucknd strictly provides services only to those aged 21 or above. We do not knowingly collect information from anyone under the age of 21.
If we become aware that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.
If a parent or guardian believes their child is attempting to use our platform, please notify our support team.
Policy Changes
lucknd reserves the right to update this Privacy Policy as needed. If any significant changes are made:
- The "Last Updated" date on the website will be changed.
- Registered users will be notified by email for important changes.
- Continued use of the platform after changes are made will be considered acceptance of the new policy.
We recommend visiting this page regularly to stay informed about the latest policy.
Contact
If you have any questions, requests, or complaints about this Privacy Policy, please contact us:
- Live Chat: 24/7 Bangla live chat support
- Email: [email protected]
Our support team is always ready to address any concerns you have regarding your privacy. For more information, you can visit our FAQ page.